Defective or damaged items can be returned within 14 days. To be eligible for a return, your item must be unused and in the same condition as you received it.
If you want a refund for an item or exchange it for the same item, please contact us at info@koenigsouvenir and send your item to: Torstr. 79, Berlin, BE, 10119, Germany. Unfortunately, shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email confirming your exchange or refund. Credit for refunds will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have placed an erroneous order, contact us to cancel it at firstname.lastname@example.org.